Author Topic: Unable to log into or access RatC website  (Read 8109 times)

0 Members and 1 Guest are viewing this topic.

Offline Sebastian Prey-To-None

  • (Guest) Drew
  • *
  • Posts: 304
  • Karma: +3/-1
Unable to log into or access RatC website
« on: February 28, 2011, 04:59:24 PM »
Just heard from Anna and Mandy that neither can access the Rageacrossthecape website.
"It takes 42 muscles to frown but it only takes 4 muscles to extend ur arm and jawjack that motherf**ker right in the face."

Offline PEBE

  • Joe T
  • *
  • Posts: 7,393
  • Karma: +9/-1
Re: Unable to log into or access RatC website
« Reply #1 on: February 28, 2011, 09:02:12 PM »
It appears to be a DNS issue. Google's DNS servers cannot properly connect. Cox's default ones are though.
Joe
PC: Purifies the Earth with the Blood of his Enemies, 'Brother to the Winds' (aka "Pebe", also (to the Corax) "Mr Grumpy Pants Uktena")

All complaints must be submitted in the form of lyrical rhymes!
2 + 2 = 5 for sufficiently large values of 2

Offline Justin Northwood

  • RAtC Charter Member
  • Marc
  • *
  • Posts: 5,989
  • Karma: +11/-1
Re: Unable to log into or access RatC website
« Reply #2 on: March 01, 2011, 01:19:03 AM »
(( Sent to all RAtC players, Mon, Feb 28, 2011 at 9:41 PM ))

Hello!
 
So by now, some (or many) of you may have been experiencing on-and-off (or just off) "404 Not Found" or "Forbidden" errors when attempting to go to rageacrossthecape.com.
 
I have confirmed that everything is in order with the hosting company's servers and the domain name, but the problem seems to be stemming from some bad info on one (or more) DNS servers.
 
DNS servers are the places your web browser goes every time you go to the forums, to find out that "rageacrossthecape.com" points to a server called "64.29.145.9" in internet speak.  Right now one (or more) DNS servers are trying to point to the wrong place, and neither I, nor our domain name provider and hosting company, can figure out why.  The problem doesn't seem to be affecting all DNS servers (there are many, operated by many, all over), so some of you may have no problem at all.
 
In general, I believe this is the sort of thing that will work itself out in not-too-very-long, but please know that I am doing what I can to remedy the situation.
 
I will continue to send updates as necessary.
 
Thank you,
 
Marc Berman
Head Storyteller,
Rage Across the Cape
www.rageacrossthecape.com
Marc Berman

Offline Justin Northwood

  • RAtC Charter Member
  • Marc
  • *
  • Posts: 5,989
  • Karma: +11/-1
Re: Unable to log into or access RatC website
« Reply #3 on: March 01, 2011, 01:20:24 AM »
(( Sent to all RAtC players, Tue, Mar 1, 2011 at 1:08 AM ))

Hello, Again!
 
At this time, it is looking more and more like the cause of the outages is in fact a DNS problem, as originally believed.
 
A support ticket has been opened with the domain/hosting provider, just to make sure all bases are covered, though the issue is most likely with DNS server(s), not our host or domain name provider.
 
The DNS server(s) operated by Google (which are very common) appear to be affected, as do the DNS servers for COX Communications and possibly Comcast, which are also extremely common, and typically the default settings for most computers in our geographical area (depending on your internet service provider).
 
We are currently working all available avenues to end the outages, still hopeful that the issue will resolve itself in a relatively short period of time.
 
Anything I Can Do About This?
In most cases, the DNS server your computer uses is configured automatically, though it is possible to specify a particular DNS server to use instead.  Changing your DNS server will work-around this current issue and allow you to get to rageacrossthecape.com.  Changing your DNS server is not recommended for those who are not sure what they are doing.  Some helpful information may be found here: Public DNS Server List (remember, the Google DNS servers are currently the ones not working) and here: Changing DNS Settings in Windows 7, Windows Vista, Windows XP, Mac OSX
 
Tech-Talk
Under normal circumstances, you could point your browser to the IP Address of RAtC's server (http://64.29.145.9), instead of "http://rageacrossthecape.com", bypassing DNS altogether.  Unfortunately, this does not work in our case, because our host's server is not configured for this.
 
I hope this information has been helpful, and we will continue to provide updates as necessary.
 
Marc Berman
Head Storyteller,
Rage Across the Cape
www.rageacrossthecape.com
« Last Edit: March 01, 2011, 01:27:13 AM by Marc (HST) »
Marc Berman

Offline Benjamin

  • (Guest) Joshua M
  • *
  • Posts: 1,475
  • Karma: +6/-2
  • "We're not crazy. All three of us are sane."
Re: Unable to log into or access RatC website
« Reply #4 on: March 01, 2011, 02:10:40 AM »
I found a solution to the problem by switching from Safari to Firefox. Don't know if that will help anyone else, but try switching browsers, it worked for me.
Benjamin
Homid, Ahroun, Silent Strider, Fostern
Pure Breed (Silent Strider): 3
Tireless, Graceful
Magnetic, Charming
Vigilant, Intuitive
Fair Glabro
Owl Wings in the Umbra

Offline Taweret

  • Emmy Varden, RAtC Charter Member
  • Emmy
  • *
  • Posts: 6,464
  • Karma: +17/-5
Re: Unable to log into or access RatC website
« Reply #5 on: March 01, 2011, 09:46:12 AM »
I had problems this morning on Firefox. I have yet to have an access problem when I go to the forums on my phone.
Taweret 'Ascends the Glass Tower'
Athro Homid Silent Strider Galliard
Beta of 'Curators of the Quiet Road' under Peregrine Falcon

Offline Nike 'Slays the Patriarchy' Strilakos

  • Anna Bradley
  • *
  • Posts: 3,881
  • Karma: +3/-5
Re: Unable to log into or access RatC website
« Reply #6 on: March 01, 2011, 10:30:06 AM »
My access was intermittent on Charter, and not at all on my iPhone.  i have set my DNS to 208.67.222.222 and it seems to work here at work now...

we shall see...
Homid | Ahroun | Elder | Black fury

Pure Breed 2(black fury)

Offline Anyanka Kuznetsova

  • (Guest) Mandy
  • *
  • Posts: 323
  • Karma: +1/-1
Re: Unable to log into or access RatC website
« Reply #7 on: March 01, 2011, 11:24:47 AM »
my access is currently back :D
Anyanka Kuznetsova: Homid born Half Moon, Grandchild of дед гром of the rank of Cliath, Purebreed two, Mark of the Predator

"My father always use to tell me that when I was older, I could choose to be good, or I could choose to win, it's funny just how much winning my family has been doing."

Offline Nike 'Slays the Patriarchy' Strilakos

  • Anna Bradley
  • *
  • Posts: 3,881
  • Karma: +3/-5
Re: Unable to log into or access RatC website
« Reply #8 on: March 01, 2011, 11:45:59 AM »
my access is currently back :D

yay!  post our thing so we can continue it :)
Homid | Ahroun | Elder | Black fury

Pure Breed 2(black fury)

Offline Anyanka Kuznetsova

  • (Guest) Mandy
  • *
  • Posts: 323
  • Karma: +1/-1
Re: Unable to log into or access RatC website
« Reply #9 on: March 01, 2011, 11:46:26 AM »
done and done!
Anyanka Kuznetsova: Homid born Half Moon, Grandchild of дед гром of the rank of Cliath, Purebreed two, Mark of the Predator

"My father always use to tell me that when I was older, I could choose to be good, or I could choose to win, it's funny just how much winning my family has been doing."

Offline Arthur A Dennison

  • (Guest) Shonn
  • *
  • Posts: 2,125
  • Karma: +16/-0
  • Sometimes you don't get a chance to say goodbye.
Re: Unable to log into or access RatC website
« Reply #10 on: March 01, 2011, 02:16:38 PM »
Have access at home now(Comcast). Had access last night late(3AM) on my Droid. Haven't tested work yet.
Pure Breed x3
Expressive x4

"When we die
We will die with our arms unbound
And this is why
This is why we fight"

Offline Nike 'Slays the Patriarchy' Strilakos

  • Anna Bradley
  • *
  • Posts: 3,881
  • Karma: +3/-5
Re: Unable to log into or access RatC website
« Reply #11 on: March 01, 2011, 02:18:08 PM »
Have access at home now(Comcast). Had access last night late(3AM) on my Droid. Haven't tested work yet.

cool.  we have a thread with your name on it :P
Homid | Ahroun | Elder | Black fury

Pure Breed 2(black fury)

Offline Damien Eneas

  • Chris Woo
  • *
  • Posts: 2,469
  • Karma: +6/-2
Re: Unable to log into or access RatC website
« Reply #12 on: March 01, 2011, 05:25:59 PM »
I am here from a computer that is not where I live.  I'll have to see if I have access when I return home.
Damien "Guides the Lost" Eneas
Homid Athro Theurge of the Children of Gaia
Ritemaster of the Sept of the Vigilant Light
Looks noticeably Greek

Offline Arthur A Dennison

  • (Guest) Shonn
  • *
  • Posts: 2,125
  • Karma: +16/-0
  • Sometimes you don't get a chance to say goodbye.
Re: Unable to log into or access RatC website
« Reply #13 on: March 01, 2011, 07:35:53 PM »
So, I did not have access at work until just now. Sorry if I'm behind.
Pure Breed x3
Expressive x4

"When we die
We will die with our arms unbound
And this is why
This is why we fight"

Offline Benjamin

  • (Guest) Joshua M
  • *
  • Posts: 1,475
  • Karma: +6/-2
  • "We're not crazy. All three of us are sane."
Re: Unable to log into or access RatC website
« Reply #14 on: March 01, 2011, 07:38:11 PM »
Mick was eaten by a bear. Sorry about that.  :(
Benjamin
Homid, Ahroun, Silent Strider, Fostern
Pure Breed (Silent Strider): 3
Tireless, Graceful
Magnetic, Charming
Vigilant, Intuitive
Fair Glabro
Owl Wings in the Umbra

Offline Arthur A Dennison

  • (Guest) Shonn
  • *
  • Posts: 2,125
  • Karma: +16/-0
  • Sometimes you don't get a chance to say goodbye.
Re: Unable to log into or access RatC website
« Reply #15 on: March 01, 2011, 07:41:53 PM »
That bear had it coming.
Pure Breed x3
Expressive x4

"When we die
We will die with our arms unbound
And this is why
This is why we fight"

Offline Anyanka Kuznetsova

  • (Guest) Mandy
  • *
  • Posts: 323
  • Karma: +1/-1
Re: Unable to log into or access RatC website
« Reply #16 on: March 01, 2011, 07:48:48 PM »
WE also made him a child of Gaia.. hope you don't mind :D lol
Anyanka Kuznetsova: Homid born Half Moon, Grandchild of дед гром of the rank of Cliath, Purebreed two, Mark of the Predator

"My father always use to tell me that when I was older, I could choose to be good, or I could choose to win, it's funny just how much winning my family has been doing."

Offline Arthur A Dennison

  • (Guest) Shonn
  • *
  • Posts: 2,125
  • Karma: +16/-0
  • Sometimes you don't get a chance to say goodbye.
Re: Unable to log into or access RatC website
« Reply #17 on: March 01, 2011, 08:02:16 PM »
That's gonna be one hell of a stretch.
Pure Breed x3
Expressive x4

"When we die
We will die with our arms unbound
And this is why
This is why we fight"

Offline Anyanka Kuznetsova

  • (Guest) Mandy
  • *
  • Posts: 323
  • Karma: +1/-1
Re: Unable to log into or access RatC website
« Reply #18 on: March 01, 2011, 08:04:33 PM »
Ya mean you don't want to be a all Lovey dovey with Gaia :P all peaceful :) lolz
Anyanka Kuznetsova: Homid born Half Moon, Grandchild of дед гром of the rank of Cliath, Purebreed two, Mark of the Predator

"My father always use to tell me that when I was older, I could choose to be good, or I could choose to win, it's funny just how much winning my family has been doing."

Offline Justin Northwood

  • RAtC Charter Member
  • Marc
  • *
  • Posts: 5,989
  • Karma: +11/-1
Re: Unable to log into or access RatC website
« Reply #19 on: March 01, 2011, 08:40:48 PM »
Though I have yet to hear back from the host on the support ticket I opened, I've yet to see it *not* work tonight since I got home from work, and it seems as though there were generally no more problems as of early this afternoon.  I've checked out a few DNS servers that weren't working yesterday, and they seem to be working now.

On a side note, I suppose all this did serve as a nifty learning experience for those who may not have known what DNS was before :)
Marc Berman

Offline Anyanka Kuznetsova

  • (Guest) Mandy
  • *
  • Posts: 323
  • Karma: +1/-1
Re: Unable to log into or access RatC website
« Reply #20 on: March 01, 2011, 08:44:10 PM »
still say it was a way for you guys to make sure we all see the sunlight once in awhile lol Totally kidding you guys  :) I totally love all the ST's :D
Anyanka Kuznetsova: Homid born Half Moon, Grandchild of дед гром of the rank of Cliath, Purebreed two, Mark of the Predator

"My father always use to tell me that when I was older, I could choose to be good, or I could choose to win, it's funny just how much winning my family has been doing."

Offline Justin Northwood

  • RAtC Charter Member
  • Marc
  • *
  • Posts: 5,989
  • Karma: +11/-1
Re: Unable to log into or access RatC website
« Reply #21 on: March 01, 2011, 09:12:33 PM »
We've had a fair share of internet strange here.

Lest we forget the great "December 2011" time-warp debacle of 2009. :)
Marc Berman

Offline Nike 'Slays the Patriarchy' Strilakos

  • Anna Bradley
  • *
  • Posts: 3,881
  • Karma: +3/-5
Re: Unable to log into or access RatC website
« Reply #22 on: March 01, 2011, 09:13:09 PM »
dude, i missed the time warp?  :(
Homid | Ahroun | Elder | Black fury

Pure Breed 2(black fury)

Offline Anyanka Kuznetsova

  • (Guest) Mandy
  • *
  • Posts: 323
  • Karma: +1/-1
Re: Unable to log into or access RatC website
« Reply #23 on: March 01, 2011, 09:15:58 PM »
we can do it again?!?!!? let's do the Time warp again!! lol
Anyanka Kuznetsova: Homid born Half Moon, Grandchild of дед гром of the rank of Cliath, Purebreed two, Mark of the Predator

"My father always use to tell me that when I was older, I could choose to be good, or I could choose to win, it's funny just how much winning my family has been doing."

Offline PEBE

  • Joe T
  • *
  • Posts: 7,393
  • Karma: +9/-1
Re: Unable to log into or access RatC website
« Reply #24 on: March 01, 2011, 09:35:49 PM »
It's just a jump to the left...
Joe
PC: Purifies the Earth with the Blood of his Enemies, 'Brother to the Winds' (aka "Pebe", also (to the Corax) "Mr Grumpy Pants Uktena")

All complaints must be submitted in the form of lyrical rhymes!
2 + 2 = 5 for sufficiently large values of 2

Offline Anyanka Kuznetsova

  • (Guest) Mandy
  • *
  • Posts: 323
  • Karma: +1/-1
Re: Unable to log into or access RatC website
« Reply #25 on: March 01, 2011, 09:38:23 PM »
and then a step to the right? lol :D don't get me going...
Anyanka Kuznetsova: Homid born Half Moon, Grandchild of дед гром of the rank of Cliath, Purebreed two, Mark of the Predator

"My father always use to tell me that when I was older, I could choose to be good, or I could choose to win, it's funny just how much winning my family has been doing."

Offline Nike 'Slays the Patriarchy' Strilakos

  • Anna Bradley
  • *
  • Posts: 3,881
  • Karma: +3/-5
Re: Unable to log into or access RatC website
« Reply #26 on: March 01, 2011, 09:47:02 PM »
oh god noooo.  i left my days of performing this stuff behind! :)
Homid | Ahroun | Elder | Black fury

Pure Breed 2(black fury)

Offline PEBE

  • Joe T
  • *
  • Posts: 7,393
  • Karma: +9/-1
Re: Unable to log into or access RatC website
« Reply #27 on: March 01, 2011, 10:05:08 PM »
You put your hands on your hips..
Joe
PC: Purifies the Earth with the Blood of his Enemies, 'Brother to the Winds' (aka "Pebe", also (to the Corax) "Mr Grumpy Pants Uktena")

All complaints must be submitted in the form of lyrical rhymes!
2 + 2 = 5 for sufficiently large values of 2

Offline Anyanka Kuznetsova

  • (Guest) Mandy
  • *
  • Posts: 323
  • Karma: +1/-1
Re: Unable to log into or access RatC website
« Reply #28 on: March 01, 2011, 10:06:16 PM »
AND BRING YOUR KNEES IN TIGHT.. BUT IT'S THE PELVIC THRUST THAT REALLY MAKES YOU IN SA A ANNNE! LET'S DO THE TIME WARP AGAIN!!!
Anyanka Kuznetsova: Homid born Half Moon, Grandchild of дед гром of the rank of Cliath, Purebreed two, Mark of the Predator

"My father always use to tell me that when I was older, I could choose to be good, or I could choose to win, it's funny just how much winning my family has been doing."